What are the main KPIs you track for internal developer plat

Question

What are the main KPIs you track for internal developer platforms and tools e g MAU adoption CSAT NPS etc And how do you track these

Asaf Erlich · Answer

DAU WAU MAU Unique Page views all from Google analytics plugin percentage of recently deployed services in the service catalog cross compare with in house deployment data percent recently pushed to repos in the service catalog custom entity provider which scans github collects this data for developer portal

Asaf Erlich · Answer

For deploy tooling usage percentage deploy frequency lead time all collected using segment analytics user nps collected with quarterly survey this last one is still not being done planning something like it

Asaf Erlich · Answer

Onboarding laptop setup tooling rating score out of 5 collected after onboarding is finished

Onno Ceelen · Answer

Customer Effort Score CES as to measure ease of use This is not a main KPI but still relevant

Kashmira Patel · Answer

The overall mission of my platform org is enable developers to deliver value to customers securely in a cheaper faster easier way These are the things I would measure directly related to the above How many security incidents since platform adoption cost MTTD MTTR lead times to deployment time a ticket spends in review etc How many hops does a developer have to make to complete any task that involves platform engagement