hello all - I'm an Engineering leader based in Toronto, Canada, and I've worked on SaaS systems since the early 2000s (yes - before SaaS was coined as a term). Have operated as a software engineer and DBA/SRE as IC and have led different teams (both product-facing and SRE/Infra/DevOps) as a manager and leader. Continually looking to learn and develop my thinking along the self-service and developer-enabling mindset with the ultimate objective of enabling teams to develop resilient and performant systems.