Hi All, adding to this insightful thread what has been our experience at Vidyard so far and would like to hear your feedback:
• We are experimenting with the SPACE framework. (By the way,
@Kyle Gani your miro template is incredible, thanks for sharing.) For us, we used
Laura Tacho's Notion Template and we recommend each product/platform team to come up with metrics they want to be accountable for. The hope is that there will be some similar metrics that we can aggregate and become engineering-level.
• We have started sending bi-annual surveys based on some guidelines:
Ref. 1 -
Ref. 2 -
Ref. 3 -
Ref. 4
• We are currently evaluating the DX tool (will be running a POC soon). We hope that this tool will make the whole process effortless with some automation and be our single source of truth for both qualitative and quantitative data. Eventually, we might evaluate the addition of a tool that focuses on quantitative data (we already use Datadog).