Hi
@Dennis Schwartz-Knap , I work with customers on exactly this challenge, in short and as i am sure you already know, Enterprises that make use Cloud (multi, hybrid, private or any) need to re-think/reformulate their operating model in order to modernize their approach. For Enterprises, specially the ones that want and need to be able to scale! reformulating their Op models is no longer 'an option' but a must. I wrote
a bit about this here, not exactly but i did touch on op models and shared some considerations.
https://medium.com/@g1elen/service-management-is-dead-c82940958434
Keys to a successful Op Model transformation: Product centricity, The people and their ability to adopt new ways of working, processes and a set up/structure that allows new ways of working (team topologies is great on this).
The good news, this is happening everywhere (so im guessing is kept me in a job for a while) the bad news there is not one model that fits everyone because it is all dependent on org stack, strategy, requirements etc. so it is not a copy paste exercise, it needs strategizing. Happy to chat more,