Andrew, Victor, copy that and great additional perspectives.
Here's what I'm struggling with for IT: it all flows to what is success. For our audience (IDP), DevX satisfaction scores (CSAT across dev, deploy, prod environments ), MTTR, and Pipeline Duration are the MVP KPIs we have identified.
Here is my assessment currently after thinking it out with this group. Let me know if you agree/disagree, or general thoughts:
• IT doesn't align long term, and its temporary under our ownership: How does IT for non engs audience flow up to tho our KPIs/mandate of success?
• Compliance doesn't align strategically (but we need to own operationally), and that hard line is necessary from an audit/competing interest perspective.
• Security across product, IDP aligns: we are reducing cognitive load and the ability for threats/non-compliance to shut us down. But @Andrew Fong I see how security conflicts with Platform velocity goals as well, but what would you say to a small scale org looking to justify its alignment until a larger scale?
• Cost control aligns but doesn't seem like a strategy or component of Platform/IT at our scale. It's more of a "here is our line item similar to industry standards, we spend it best we can as long as the KPI #s are hitting their goals" vs. % of Cloud Spend/IT spend/SaaS stack spend as a KPI (which seems like a bad idea, at least in the technical suite, maybe operations can worry about that one- agreed?