Platform engineering is the discipline of designing and building toolchains and workflows that enable self-service capabilities for software engineering organizations in the cloud-native era.

Platform Engineering

Can you elaborate on what you are looking g for?

_with respect to best practices which can be replicated in customer environments and also common problems we are facing.. in this aspect I am looking for current takeaways .._

Guess still not clear when you mention replicated in customer and problems yiu are facing. Are you looking for devops best practices in general for a customer service team (technical, functional or any thing specific)? Or what role does customer service plays in devops? Customer service is a very generic term so..ay be add clarity there. Anyways there are many best practices and our lessons learned that I can share but in our krg there is no one team for customer service as such.

ok np Prakash.. if you come across any , please share ..