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i would debug why they bypass you vs try and force it

It also depends on the organization culture and discipline. Try to find IF your team is causing any bottleneck for the Product Team due to which they prefer to directly contact the core services team.

I would just start with “What do you love about working with these teams directly?” - you’re selling a product (aka your services to these up stream teams) and they have rejected your product. This is one of the issues w/ platform engineering - it is a monopoly so the instinct is to ask the question you asked - if this was a startup you would die bc of lack of PMF.

@Madhur Jain for me this sounds like unclear team responsibilities and interaction modes. In particular a mixture of subsystem and your platform teams and unclear interactions. Team Topologies give a good overview and suggestions I suggest you have a look. If you need more help feel free to ping me. I’m researching this area and am happy to share my thoughts.

this is a really heavy weight hammer and based on what was described as their role is something they can’t resolve even if it’s a mess. maximize leading yourself first before trying to debug org issues (this applies even to leaders)