Hey!
I have set up our Core Services team, which does something similar. Namely, the services that power 30+ other product teams (we’re ~35 teams).
Kitchen sink is
the hardest challenge. However, that’s for almost all platform teams. I think you’d like Will Larson’s (from
lethain.com) podcast on this topic =>
https://getdx.com/podcast/will-larson-staffing-infrastructure-teams. Namely, how to challenge the “sounds like a platform problem to me”.