Hi, how do you folks handle customer sentiment as a platform leader? For example - associating an NPS score that was discussed here previously is one perspective. Besides that how do you know 1. Customer feedback on platform software 2. Platform teams to better understand customer needs Do you meet your customers regularly for example?

In my case, for an internal developer platform, the customers are the dev teams in the company. So my number one is to have good relationships with as many of them as I can. Talking, meeting, joining them where they work. The critical ones might be especially valuable.

@Tapan do you mean "How do i measure and record this to understand what my developers tell me is good actually translate into "happy" so that you can prove to your management that what you're (team) is doing is what you expect and that they see value?

@Daniel Cave (he/him) Prove to management and even data for ourselves. How do I know that our platform's customers are happy . There are. few things mentioned here in terms of 1. Maintaining regular syncs ( not data driven) 2. Regular overview of tickets submitted to platform ( data driven)

Who are the customers?

Internal engineers , data scientists