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# platform-design
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Michael Galloway

06/09/2022, 5:32 PM
Hi folks, I'm honored to have been included in the line up for this awesome conference. I hope you enjoyed my talk. I'd be happy to answer any questions, or provide further details or examples if folks would be interested. https://platformcon.com/talk/build-stuff-people-will-actually-use
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Aeris

06/09/2022, 5:36 PM
Do you have sample sessions or surveys platform teams can use to guide their preliminary research?
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Michael Galloway

06/09/2022, 5:37 PM
Sure! Let me find some materials
Here's a Google Doc with the initial questions we asked in our customer interviews (with engineering). https://bit.ly/3On3GZt
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Here are also deeper reads on the topic of interviewing customers, for platform teams: β€’ Customer-Driven Engineering: Driving customer empathy… β€’ Is Your Organization Engineering or Customer Driven? β€’ How to Know Your Users' Real Needs?
Here is a guide we developed on how to run the customer interviews with engineering. https://bit.ly/3zuQfCm
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Aeris

06/09/2022, 5:51 PM
Amazing! Thank you for sharing these resources πŸ™‚
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Ian Crosby

06/09/2022, 6:52 PM
this is super helpful πŸ™Œ , thanks @Michael Galloway!
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Joshua Hoover

06/21/2022, 9:06 PM
i'm just seeing this and this is EXACTLY what i need right now - awesome! (not easy to find these resources doing searches on google, etc.)
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