Question What are the Key KPIs to be measured for a Platform

Question

Question What are the Key KPIs to be measured for a Platform Engineering team DORA Metrics for example I feel are more SRE and DevOps specific

Soumen Sarkar · Answer

Hi Arun I feel you can derive the KPIs from Platform Engineering definition For example we can try to measure whether self service really true for Platform Number of support tickets is another Net Promoter Score NPS is important if we consider Platform as a Product

Arun Gantagoru · Answer

Thanks < Soumen Sarkar> that s very informative Do you mind expanding on measurement of Net Promoter Score

Arun Gantagoru · Answer

If there is any automated way or a tool out there to measure

Erlend Wiig · Answer

I am trying to measure a downward trend on manual tickets received coupled with a upward trend on the percentage of portfolio that is self service

Jose Adan Ortiz · Answer

Do you mean KPIs about team performance or platform performance

Arun Gantagoru · Answer

Platform Team Performance Its team performance