Arun Gantagoru

11/10/2022, 1:53 AM
Question: What are the Key KPIs to be measured for a Platform Engineering team. DORA Metrics for example I feel are more SRE and DevOps specific

Soumen Sarkar

11/10/2022, 1:58 AM
Hi Arun, I feel you can derive the KPIs from Platform Engineering definition. For example, we can try to measure whether self-service really true for Platform. Number of support tickets is another. Net Promoter Score (NPS) is important if we consider Platform as a Product.

Arun Gantagoru

11/10/2022, 2:00 AM
Thanks @Soumen Sarkar, that's very informative. Do you mind expanding on measurement of Net Promoter Score?
If there is any automated way or a tool out there to measure?

Erlend Wiig

11/10/2022, 8:13 AM
I am trying to measure a downward trend on manual tickets received coupled with a upward trend on the percentage of portfolio that is self-service

Jose Adan Ortiz

11/10/2022, 11:02 AM
Do you mean KPIs about team performance or platform performance?

Arun Gantagoru

11/10/2022, 11:43 AM
Platform Team Performance -Its team performance