Question:
What are the Key KPIs to be measured for...
# generala
Arun Gantagoru
11/10/2022, 1:53 AMQuestion:
What are the Key KPIs to be measured for a Platform Engineering team. DORA Metrics for example I feel are more SRE and DevOps specific
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Soumen Sarkar
11/10/2022, 1:58 AMHi Arun,
I feel you can derive the KPIs from Platform Engineering definition. For example, we can try to measure whether self-service really true for Platform. Number of support tickets is another. Net Promoter Score (NPS) is important if we consider Platform as a Product.
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Arun Gantagoru
11/10/2022, 2:00 AMThanks @Soumen Sarkar, that's very informative. Do you mind expanding on measurement of Net Promoter Score?
Arun Gantagoru
11/10/2022, 2:05 AMIf there is any automated way or a tool out there to measure?
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Erlend Wiig
11/10/2022, 8:13 AMI am trying to measure a downward trend on manual tickets received coupled with a upward trend on the percentage of portfolio that is self-service
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Jose Adan Ortiz
11/10/2022, 11:02 AMDo you mean KPIs about team performance or platform performance?
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Arun Gantagoru
11/10/2022, 11:43 AMPlatform Team Performance -Its team performance
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