Platform engineering is the discipline of designing and building toolchains and workflows that enable self-service capabilities for software engineering organizations in the cloud-native era.

Platform Engineering

Hi Arun,

I feel you can derive the KPIs from Platform Engineering definition. For example, we can try to measure whether self-service really true for Platform. Number of support tickets is another. Net Promoter Score (NPS) is important if we consider Platform as a Product.

Thanks <@U048N9VP2J3>, that's very informative. Do you mind expanding on measurement of Net Promoter Score?

If there is any automated way or a tool out there to measure?

I am trying to measure a downward trend on manual tickets received coupled with a upward trend on the percentage of portfolio that is self-service

Do you mean KPIs about team performance or platform performance?

Platform Team Performance -Its team performance