Hey folks! I work at a company called incident.io with my colleague @Lisa Karlin Curtis, and we both spoke at the last PlatformCon. We’ve recently published a practical guide to incident management, which covers a range of subjects from on-call, setting up your process, responding to incidents and how to learn and improve after. Not looking to spam the channel, but it feels like Platform Engineers value getting good at incident response, so I thought I’d share the link in this channel. Hope you find it useful! https://incident.io/guide/