Hey all!
I hope I have a good audience here, I could really use some help from people experienced with on-call rotation in Germany.
Short background: We have a set up with level 1 support (ops people following runbooks) and level 2 support (developers - escalation contact). Level 1 is 24/7 support and their contract already includes point about on-call with the compensation plan. We still didn't figure out what to do with Level 2.
So, the question is are there any Germany specific things we need to keep in mind?
• is there requirement for the pay model (compensation for on-call shift, compensation only for hours worked on an incident, € compensation, free days compensation, etc)
• how many days in a row a person can be on call?
• is there a
minimum wage for on call?
Any recommendation, pointer, link is welcome!