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# general
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Aleksandar Borkovac

07/12/2022, 9:29 PM
Hey all! I hope I have a good audience here, I could really use some help from people experienced with on-call rotation in Germany. Short background: We have a set up with level 1 support (ops people following runbooks) and level 2 support (developers - escalation contact). Level 1 is 24/7 support and their contract already includes point about on-call with the compensation plan. We still didn't figure out what to do with Level 2. So, the question is are there any Germany specific things we need to keep in mind? • is there requirement for the pay model (compensation for on-call shift, compensation only for hours worked on an incident, € compensation, free days compensation, etc) • how many days in a row a person can be on call? • is there a minimum wage for on call? Any recommendation, pointer, link is welcome!
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Alexander Rösel

07/13/2022, 7:17 AM
This is how we do it: 7 Days on-call Tuesday 10:00am - Tuesday 10:00am. One person from the dev team and one from ops. It’s payed differently on weekdays vs weekends. Every hour we work outside of our business hours, we need to take 1.5x that time off at any point we want after our on-call shift finished but as soon as possible.
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Lennard Berger

07/13/2022, 7:18 AM
Also after 10pm and on weekends, public holidays etc the salary increases steeply
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Alexander Rösel

07/13/2022, 7:20 AM
right, I forgot! public holidays count like weekends 🙃
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Lennard Berger

07/13/2022, 7:21 AM
night shifts see a compensation bonus of 20%, Saturday 20%, Sunday and public holidays 35% (this includes mandatory holiday compensation). Night shifts on public holidays thus see 55% in bonus.
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Aleksandar Borkovac

07/13/2022, 7:52 AM
Thanks for very good insights! Is the compensation (financial and/or time off) happening for just being on call (without incidents) or only when you work on the incident?
and is this different for ops on-call and dev-on-call?
Also, a very important question, is it mandatory to have an appendix in the contract which mentions on-call work? We realized that developers do not have anything about on-call in their contracts, and I need to figure out is this a must-have before we do anything with that level 2 support
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Lennard Berger

07/13/2022, 7:58 AM
If on-call work regularly encompasses working night shifts, weekends etc I am sure it will be mandatory
Best to get a legal consulting
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Aleksandar Borkovac

07/13/2022, 8:01 AM
Yes, that makes sense! Thank you
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