RTFM should not replace a well designed internal developer platform! https://nandovillalba.medium.com/platform-engineering-please-kill-rtfm-72de6f01075e

nor the opposite

I thought my made up example about a toaster may have been too exaggerated when I wrote this but I found a real life example that's even worse, I thought it was an April's Fools joke, but it's not 😅 https://www.reddit.com/r/userexperience/comments/c2lg2r/this_absolute_ux_nightmare_from_ge/