what sort of metrics do y’all do use to measure “success” of a platform?

Customer happiness/productivity, reliability, cost.

Customer success rate Cost Reliability Scale Time to adapt

1. User engagement: This metric measures how often users interact with the platform, such as the number of visits, time spent on the platform, or number of actions taken. 2. User acquisition: This metric measures how quickly the platform is acquiring new users, such as the number of new sign-ups or downloads. 3. User retention: This metric measures how many users continue to use the platform over time, such as the percentage of users who return to the platform within a certain period of time. 4. Revenue: This metric measures how much money the platform is generating, such as the amount of revenue per user, the number of paying users, or the overall revenue of the platform. 5. Conversion rate: This metric measures the percentage of users who take a desired action on the platform, such as making a purchase or completing a form. 6. Customer satisfaction: This metric measures how satisfied users are with the platform, such as through surveys or ratings and reviews. 7. Social media metrics: This metric measures how the platform is performing on social media, such as the number of followers or engagement on social media posts. Ultimately, the specific metrics used to measure the success of a platform will depend on the platform's unique goals and objectives