Hello, Anyone aware of any Platform NPS benchmark published to compare against?

I'm not aware of platform-specific NPS scores, but SaaS in general usually falls in the 30-40 zone. Make sure you count your 0s and use the right scoring mechanism as I keep finding orgs who score in the 1-10 range as they think you average the NPS scores, which isn't how it works!

very helpful link, thanks for sharing, steve

Thanks, “A good NPS score is between 10 and 30; ​above 30 is excellent.” is a quote I use in referring to the result we have got. Run our platform NPS a while back and got 27 using MS Forms feature that do the calculation magic. 0 is part of the MS Forms scale 🙂

Yes - it varies by industry. I think I'd want my internal developer platform to achieve a solid score, certainly above 20 but ideally 30, to indicate the level of user-centricity is high and it's solving real problems for developers, not getting in the way.

Do you all also ask your internal devs what it would take to improve the NPS score/

When you collect NPS you should provide an opportunity for people to tell you why they gave a score. This doesn't replace regular conversations with the platform's users, it's an additional signal.

Thanks Steve. What kind of questions do you ask your platform users/

On the NPS, "Tell us why you gave this score" is enough. Regular conversations should be a mix of structured stuff (a demo of your latest changes or enhancements - almost certainly followed by feedback. You should aim to get a broad group to attend this. Pay attention to feedback that is off-topic - are you working on solving the right problem? Validate you next moves with the group - will this solve a problem you have? The trap to avoid is having one or two vocal users dominating your roadmap) and less structured stuff (chatting to someone who uses the platform, seeing what comes up, what other opportunities might exist to make a small change to the platform that will remove some pain. You aren't just coming up with feature ideas, or finding out about paper cuts you could prevent - you're also collecting stories about the work you can use to talk to users and stakeholders).

Thanks