Platform engineering is the discipline of designing and building toolchains and workflows that enable self-service capabilities for software engineering organizations in the cloud-native era.

Platform Engineering

Hello,
Anyone aware of any Platform NPS benchmark published to compare against?

I'm not aware of platform-specific NPS scores, but SaaS in general <https://octopus.com/devops/metrics/monk-metrics/#net-promoter-score|usually falls in the 30-40 zone>.

Make sure you count your 0s and use the right scoring mechanism as I keep finding orgs who score in the 1-10 range as they think you average the NPS scores, which isn't how it works!

very helpful link, thanks for sharing, steve

Thanks, “A good NPS score is between 10 and 30; ​above 30 is excellent.” is a quote I use in referring to the result we have got.

Run our platform NPS a while back and got 27 using MS Forms feature that do the calculation magic. 0 is part of the MS Forms scale :slightly_smiling_face:

Yes - it varies by industry. I think I'd want my internal developer platform to achieve a solid score, certainly above 20 but ideally 30, to indicate the level of user-centricity is high and it's solving real problems for developers, not getting in the way.