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#general
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# general
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Omer Kahani

05/06/2022, 10:05 AM
What metrics / KPI's you have for the product team? Product as Platform would suggest have customer metrics, like every other product. But how do you track customer engagement when it's internal customers?
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Mario Konschake

05/06/2022, 10:14 AM
We are using the 4 Accelerate metrics (lead time, change failure rate, mean time to restore, deployment frequency) of our customers, plus a survey based engineering experience score. I.e. we consider ourselves to be successful if we make our customers more productive and help them to create more resilient products.
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Omer Kahani

05/06/2022, 11:01 AM
survey based engineering experience score
Can you please share the survey?
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