What’s software or practices are your teams using to track requests from either internal or external customers? Additionally, same question but for tracking changes being made to production environments. Our product is deployed on prem/customer owned cloud, and I’m exploring how to better track changes happening in those environments related to our deployments.

I have managed most of this with Github toolsets. I don’t know if I have found a good way yet, but what I do is auto-gen a changelog for every deployment using commit history. This gets integrated into the

tags

.. and thats what we take into our deployments. I would be happy to discuss if this is of interest, and learn your problems as well.